Frequently Asked Questions

This one highly depends on how the bottles have been stored (i.e., in the sunlight, opened, with spouts, over the espresso machine). All of these factors play a part in the degradation of the syrup by means of color, flavor and aroma. Our syrups are made to last a long time even after being opened.

We suggests that the user keep an opened container 6 weeks, after that point the product quality may begin to degrade.

Products should be stored >35F to prevent freezing. Storage temperatures should not exceed 85F.

Our sugar free syrups comply with the nutritional labeling laws of the US Food & Drug Administration which allow foods containing less than 5 calories per serving to be labeled as calorie free.

To the best of our knowledge, no allergenic substances* are used in the manufacturer of our syrup base (regular or sugar-free). However, the individual natural flavorings which are added to this base may have been derived from or contain derivatives of allergenic substances. Whenever possible, we have asked our suppliers to remove unnecessary allergens but we are still left with nut flavors which have been extracted from tree nuts and contain an oil derived from peanuts, and a few flavors which have a creamy note that has been derived from a dairy source. It is a difficult balance to flavor with natural products but limit the natural compounds that may be included in the finished product. * We ask our suppliers to inform us if their products contain any of the ‘Big 8’ allergens: Peanuts, tree nuts, dairy, fish, shellfish, soy, eggs or wheat. These allergens were chosen because they are responsible for over 90% of all food allergies. View the full list

The shelf life of regular syrup and sugar free in our PET bottle is 2 years from the date manufactured.

The shelf life of our regular syrup is 3 years from the date manufactured. The shelf life of the sugar free product is 2 years from the date manufactured.

The recommended shelf life is two years from date of manufacturer.

The recommended shelf life is one year from the date manufactured. However, the sauces continue to stay fresh even after that date. The white chocolate sauce color will slightly darken and turn to a soft beige color after 1 year’s time but the flavor quality will remain for up to a year. The Chocolate sauce will slightly thicken after 1 year but the flavor quality will remain for up to a year. We recommend using a clean sanitized pump each time a container is opened.

At this time, we only have five syrups, Bacon, Classic Caramel, Sugar Free Classic Caramel, Toasted Marshmallow and Sugar Free French Vanilla which is known to contain a small amount of barley which does contain gluten. We are unaware of any gluten in our other syrups.

Check out our retail locator under "where to find" for retail information.